Usb-a std vers on win10 takes webex and teams about 4 minutes to connect with device connected, but instant without. not using hub. any ideas?

Hi Geronimo, in this case we would need to review your complete setup to find where the issue is coming from. As a first step we would suggest you to test one soft phone at a time, making sure the other one is not running in the background. If possible try uninstalling one, like Webex for example. Review the soft phone versions you have for Webex and Teams. Test the computer with a different USB device and see if you still get the same issue on Webex and Teams. For further assistance, please contact our Customer Care Team at: 800-985-9815.

Can I connect two phones using bluetooth?

Yes, you can connect devices including a phone or a computer via Bluetooth.

I am unable to adjust the volume in small increments - it goes from 0 to 24 for example. Is this a limitation of the speaker or a compatibility issue?

Hi! This is most likely a compatibility issue with the software used. The speakerphone is indeed capable of small-volume increments. We suggest verifying full compatibility by accessing our Softphone compatibility matrix on our Poly Site. Something else we can try is testing on another computer if possible, or reinstalling drivers via device manager and restarting the PC. If you have any additional concerns, please do not hesitate to let us know by contacting our Customer Care Team at 800-985-9815.

I'm hearing sound while mute/unmute, i did turn off that in poly lens, is that sound heard by people in call?

You can choose between three different options to customize the Mute alert whenever you press the button. You should be able to choose between double tone, single tone and a voice prompt. These alerts cannot be heard by people on the other end.

Poly Sync 20 | Desertcart Cook Islands

Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

Help Track order

Account Cart

Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

Help Track order

Account Cart

NZ$771

Duties & taxes included

In stock

Sold byAmazon Cook IslandsDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Cook Islands.

Secure transaction

Description

🎧 Elevate your remote work game with sound that commands attention!

SEAMLESS CONNECTIVITY - Effortlessly switch between Bluetooth for phones and USB-A for computers.
POWER THROUGH YOUR DAY - Up to 20 hours of battery life means no interruptions, whether remote or on-the-go.
STAY IN CONTROL ALWAYS - Visible light bar and programmable touch button put call status and key functions at your fingertips.
ALL IN ONE PRODUCTIVITY HUB - Speakerphone, portable charger, and high-performance music speaker in one sleek device.
CRYSTAL CLEAR CONVERSATIONS - Multi-mic array with noise & echo reduction keeps your voice front and center.

The Poly Sync 20 is a portable Bluetooth and USB-A speakerphone designed for professionals who demand crystal-clear calls and versatile connectivity. Featuring a multi-microphone array for noise and echo reduction, 40mm dynamic drivers for rich audio, and up to 20 hours of battery life, it’s built to keep you productive anywhere. Its IP64 rating ensures durability against dust and water, while integrated controls and a visible light bar provide seamless call management. Perfect for remote work, meetings on Teams or Zoom, and on-the-go charging, the Sync 20 combines premium sound quality with rugged portability.

Specifications

ASIN	B08M5H1HWR
Additional Features	Portable Charger
Antenna Location	For Computers tablets, For Smartphones or Tablets
Audio Driver Size	40 Millimeters
Audio Driver Type	Dynamic Driver
Audio Output Mode	Multiple
Battery Average Life	20 Hours
Battery Capacity	20 Hours
Best Sellers Rank	#113,590 in Cell Phones & Accessories ( See Top 100 in Cell Phones & Accessories ) #27 in Cell Phone Automobile Speakerphones #9,126 in Portable Audio & Video
Bluetooth Range	10 Meters
Brand	PLT
Built-In Media	Speakerphone, carrying case, lanyard, quick start guide
Color	Black
Compatible Devices	Personal Computer, Phones, Smartphone
Connectivity Protocol	Bluetooth
Connectivity Technology	Bluetooth, USB
Control Method	Touch
Controller Type	Button, Voice Control
Customer Package Type	FFP
Customer Reviews	4.4 4.4 out of 5 stars (196)
Enclosure Material	Plastic
Frequency Response	20000 Hz
Is Waterproof	TRUE
Item Dimensions D x W x H	37.4"D x 71.65"W x 13.39"H
Item Weight	0.4 Kilograms
MP3 player	No
Manufacturer	Plantronics
Model Name	Poly Sync 20 USB-A
Model Number	217038-01
Mounting Type	Freestanding
Number of Audio Channels	2.0
Number of Batteries	1 C batteries required. (included)
Number of Items	1
Power Source	Battery Powered
Speaker Maximum Output Power	20 Watts
Speaker Size	40 Millimeters
Speaker Type	Portable
Specific Uses For Product	Remote work, office spaces, on-the-go communication, portable charging, music playback
Subwoofer Connectivity Technology	Wireless
Total USB 2.0 Ports	1
UPC	017229172678 197029536259
Unit Count	1.0 Count
Warranty Description	2 year manufacturer
Warranty Type	Limited
Water Resistance Level	Water Resistant
Wireless Technology	Bluetooth
Woofer Diameter	40 Millimeters

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.